Refund & Return Policy
At Omnihive Collectives, your satisfaction is important to us. If you are not fully happy with your order, please review our return guidelines:
Return Eligibility
- Returns must be requested within 14 days of delivery.
- Items must be unused, in original condition, and returned in their original packaging.
Non-Returnable Items
- Sale items, personalized products, and hygiene-sensitive goods (e.g., cosmetics, undergarments) cannot be returned.
Return Shipping Charges
- If the return is due to our mistake (wrong item, defective or damaged product), we will cover the return shipping cost.
- If the return is not Omnihive Collectives’ fault (e.g., customer ordered wrong size, change of mind), the customer will be responsible for:
- Return shipping costs
- A 10% restocking fee (deducted from the refund)
Refund Process
- Once your returned item is received and inspected, we’ll notify you by email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
Order Cancellations
- Orders may be canceled within 12 hours of purchase.
- Once an order is processed and shipped, it cannot be canceled.
Contact Us
If you have questions about shipping or returns, please contact us: omnihive60@gmail.com