Where is my order?

  • Once your order has been shipped, you’ll receive a tracking number by email.
  • You can use this tracking number to follow your order on our website or the carrier’s tracking page.
  • Please allow 3–7 business days for the tracking info to update.

How long does delivery take?

  • Standard shipping usually takes 7–20 business days, depending on your location.
  • International shipping may take longer due to customs or logistics delays.

Can I change my shipping address after placing an order?

  • If you need to update your shipping address, please contact us at omnihive60@gmail.com) within 12 hours of placing your order.
  • Once your order has been processed or shipped, we cannot change the address.

What if I entered the wrong shipping address?

  • If the package is returned due to an incorrect or incomplete address, reshipping costs will be charged to the customer.
  • Please double-check your details before confirming your order.

Can I cancel my order?

  • Orders may be canceled within 12 hours of purchase.
  • Once the order has been processed and shipped, it cannot be canceled.

What if my item is damaged, defective, or incorrect?

  • If you receive a wrong or defective item, please contact us within 14 days of delivery with photos of the product.
  • We will arrange a replacement or full refund at no cost to you.

Do I have to pay for return shipping?

  • If the return is due to our mistake (defective, damaged, or wrong item), Omnihive Collectives covers the return shipping.
  • If the return is not our fault (e.g., wrong size ordered, change of mind), the customer is responsible for Return shipping costs.
  • A 10% restocking fee.

How long does it take to receive a refund?

  • Once your returned item has been received and inspected, refunds are issued within 5–10 business days to your original payment method.

Do you ship worldwide?

  • Yes, we ship to most countries worldwide. Shipping times and costs will vary depending on your location.